Please have clear reference images prepared before hand. I begin work once payment is received. Once I finish the sketch I will send it to you for revisions. (Within reason) Once revisions are complete I continue to inking/coloring. I may send another approval for flat colors just to make sure they match design. I do not give refunds. I do not work for free. I truly want our interaction to be a positive one and I hope it plants the seed for future business.