General

In the Terms of Service "you" refers to my commissioner/spokesperson and "me" refers to me, Azuremia.

• All commissions are made on a "First Come, First Serve" basis.
• My prices and Terms of Service may change over time.
• Commissioners on the commission list are unaffected by the changes in price and Terms of Service for their current commissions.
• Commissioners on the waiting list are unaffected by the changes in price for their current requested spot, as long as they have submitted an order. Without order, they will be charged according to current prices. A changed order or additions too will be charged according to current prices. Additionally, they are affected of changes to the Terms of Service, but informed about such changes.
• Art evolves and changes, for the most accurate example of my art, please refer to my commission examples or latest art pieces.
• I have the right to decline commissions without having to provide a reason as to why.
• I have the right to cancel commissions if my commissioner and I cannot work properly together or they prove to be troublesome, rude or disrespectful in any manner. They will be refunded according to "Refunds".
• When you commission me or ask to be put on my waiting list, your name will be put on my public commission or waiting list. For that, I will use your username or an alias of either your or my choosing. It helps to let you know when your turn is.

Order Process

• Please have the full payment ready before you commission me. If commissions are closed or full, you can ask to be put on the waiting list.
• Only commission me as an individual. For more information, refer to "Communication"
• You may order more than one commission or request more than one spot on the waiting list.
• To order a commission, please order through one of the provided methods.
• Do not pay before I have confirmed the commission order.
• Once the commission is accepted, you will be put on my commission list and will have to wait for your turn. Once it's your turn, you will be notified and an invoice send to you.
• If you wish to completely change your order, you may do so at any time before you have paid/I have started working on it.
• If I have started working on your commission already and the commission changes completely in either type or content, I can change it but will keep a percentage of the scrapped commission price depending on how far I have progressed on it. You will be required to fill out a new order form and will pay 75% of the current price of the new commission.
• If additions are made, such as extra characters, weaponry, items etc and no changes are made to the current process/content, you will be provided a seperate form to fill out by me and afterwards charged for the additions according to the current prices.
• If you wish to cancel your order completely, you may do so at any time before you have paid/I have started working on it. Otherwise refer to "Refunds".

Payment

• My prices are in GBP(£) and payment is charged through a PayPal invoice.
• You will have to pay the full price upfront when it's your turn.
  If you commissioned more than one piece, you will be charged per piece, as each commission is considered separate.
• If prefered, you can pay half upfront and the other half when the sketch is completed.
• For payment, I will send you an Invoice through PayPal and notify you about it once sent. (The PayPal account must be yours!)
• Please pay within 14 days, if you don't pay within 14 days, your commission will get pushed back to the end of my commission list. The second time, your commission will be cancelled.
• I will not start on your commission before I receive payment.

Communication

• You are to communicate to me as an individual and under the same account, e-mail or means we’ve agreed to.
• If you are a group, appoint one spokesperson who is my commissioner and responsible for contacting me.
• A change to my commissioner/spokesperson, be it temporarily or permanently, has to be reported personally by my current commissioner/spokesperson. A change is only formally accepted once I have confirmed that I am informed of the change and have agreed.
• Under no circumstances am I ever obligated to write, respond or give out information regarding a commission to someone who is not my commissioner/spokesperson without prior information of such change, nor am I to fault for communication failure with someone who is not my commissioner/spokesperson.
• You may always write me for any questions, concerns or inquiries you have. I usually respond within 5 days.
• Please be polite and do not write to me to rush me!
• Should ever the issue occur that you do not respond, your commission will be put on hold and resume once you do respond. If you still do not respond after a year, the commission will be considered cancelled and I may keep the full payment.
• Should ever the issue occur that I do not reply to messages, please refer to "Refunds".

Commission Process

Normal Commissions:
- Once I start working on your commission, I will send you the sketch. This is your opportunity to point out any changes or mistakes.
- After the sketch is approved by you, I will finish the commission. Only minimal changes can be done afterwards.

Sketch Commissions:
- Due to their nature, sketch commissions will not receive a sketch or draft. Instead the commission will be finished immediately. So please be clear in your request!
- After the finished commission is approved as well, the commission will be sent to you according to "Finished Commission" and your commission marked as completed.
- For any changes after the commission is completed, refer to “Changes After Completion”.

Deadlines

• Depending on the amount of commissions I take, it may take me a while to start your commission. The time is undetermined but you can check my commission list to see when it's your turn.
  If the deadline you require is very soon, you will be charged a rush fee. The amount will depend on the type of commission and when you want the commission done by.
• Once it's your turn and I have started on your commission, it usually takes me between a week to 3 months to complete a commission. This, however, is only to be seen as a rough estimated time and may vary depending on commission type, scale, how fast you have responded to me as well as how many changes/corrections are requested before proceeding. It's all to guarantee that your commission is to your liking.
• In case more than one commission was commissioned from the same person, each commission is regarded separate.
• Please make sure you are able to communicate regular and on time. Not meeting a deadline due to failure of you not responding is not an acceptable reason for a refund or chargeback.

Finished Commission

• The commissioned piece is a digital good, hence there is no physical good and therefore nothing to be shipped.
• You will receive the finished commission as a PNG file.
• The finished commission piece will be sent/ linked to you through email or direct message with a google drive link, or an agreed alternative if preferred. With that, the commission process will be automatically completed, regardless if said message was viewed or not as long as it was sent. However, please respond to said message to confirm you have received the file to avoid misunderstandings.
• Please download your commission! I do clear out my files from time to time and am not responsible for you having forgotten to download it and a commission being lost because of that.

Changes After Completion

• After completion of the commission process, I am not obligated to correct or change anything. However, if you still wish something to be corrected, changed or altered, I can do so but will charge a fee for it. The fee will cost between 10% - 50% (based on inquiry) of the commission price.
• I am allowed to refuse if I am unable to make said change or deem it to be too large.
• Under no circumstances will I ever redraw a whole commission piece once done.

Refunds

• Tips are never refundable. Percentage always refer to only commission price.
• Refund procedures are always done by me, so no chargebacks.
• After payment but before I start working on the commission, 90% can be refunded. 10% will be kept as procedure costs to avoid unsure commission orders.
• When I start, only 50% will be refunded during sketching stage.
• Once lineart has started, a refund is not possible anymore. A refund after finishing is never possible.
• For sketch commissions, nothing can be refunded once I have started on them.

A cancelled commission, be it cancelled from my side or from the commissioner, may be kept by the commissioner as long as everything has been paid and is according to the Terms of Service, as well as will be used according to the Terms of Service.

Should there ever be the issue or case of me not responding after payment and your commission process still being open, you are entitled for a full refund if following criteria have been met:
Contact was tried to be made personally by my commissioner/spokesperson according to terms. Refer to "Communication" for details.

There was at least 3 attempts with each attempt being 5 days apart.

Each message left me at least 5 days time to respond to before proceeding.

If all these criteria have been met, please do the following:
Send one final message in which you demand a full refund and wait for 5 days.

If I don't respond / fully refund you within that time frame and you did everything according to the Terms of Service, you are allowed to fill a chargeback case against me which will be granted in your favor.

Otherwise, no chargebacks are allowed.

Filing a chargeback case against me after commission is finished or commission order is completed is forbidden.

Filing a chargeback case against me for not finishing a commission, while you don't respond hence making me unable to finish, is forbidden.

If you file a chargeback case against me on PayPal against the Terms of Service, you lose the right to everything you ever commissioned or bought from me and I am allowed to resell everything to new customers. You will be put on my blacklist and your name will be publicly posted for others to be aware of the consequences of taking commissions from you.

Should you wish for a refund for a different reason not stated here or have any questions or issues which require a refund, please do write to me! I am always open to talk to and we can try to find a solution together.

Permission/Copyright

I may:
- Post or portrait the artwork anywhere I wish (with proper credit to the individual/group to which the artwork belongs)
- Promote myself with it (example: commission post/s or work examples etc)

You may:
- Repost the finished product on social media with proper credit and only use the watermarked version for resposts.
- Use it for any non-commercial/personal purpose (wallpaper, icon, youtube banner, twitch panels etc).
- Use it in any non-commercial project/game with proper credit.

You may not:
- Use the commission for commercial purposes without permission from me.
- Edit the artwork without permission.
- Claim the artwork as your own.
- Make any bases out of it.

If you want me to wait with uploading till a certain date (example: because it's a present), that can be done as long as you have mentioned this when ordering.